Refund & Cancellation Policy

1. Client Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both Clients and Golfers.

1.1 Cancellation Timeline

1.2 How to Cancel

1. Log in to your account
2. Go to your Bookings page
3. Find the booking you wish to cancel
4. Click "Cancel Booking"
5. Confirm your cancellation

Your refund will be processed automatically based on the cancellation timeline above.

2. Golfer Cancellation Policy

We expect Golfers to honor their commitments to Clients. However, we understand that emergencies happen.

2.1 Golfer Cancellation

If a Golfer cancels a booking:

• The Client receives a full refund (100%) regardless of timing
• The Golfer's cancellation rate is recorded and may affect their standing on the platform
• Repeated cancellations may result in account review or suspension

2.2 No-Show Policy

If a Golfer fails to show up for a confirmed booking without prior cancellation:

• The Client receives a full refund
• The Golfer's account may be subject to review or penalties

3. Weather-Related Cancellations

Golf is an outdoor sport, and weather can affect play. Our weather policy is as follows:

3.1 Severe Weather

In cases of severe weather (lightning, dangerous conditions):

• Either party may cancel without penalty
• Full refund is provided to the Client
• We recommend rescheduling when possible

3.2 Light Rain/Mild Weather

For light rain or mild weather conditions where play is still possible:

• We encourage both parties to proceed with the session
• Rescheduling is preferred over cancellation
• Standard cancellation policy applies if cancellation is chosen

4. Refund Processing

4.1 Timeline

Refunds are typically processed within:

• 1-3 business days: for refund initiation
• 5-10 business days: for funds to appear in your account (depending on your bank)

4.2 Refund Method

Refunds are issued to the original payment method used for the booking. We cannot issue refunds to a different payment method.

5. Rescheduling

As an alternative to cancellation, we encourage rescheduling when possible:

• Contact the Golfer directly through our messaging system
• Agree on a new date and time that works for both parties
• We will update the booking accordingly
• No cancellation fees apply when rescheduling

6. Disputes

If you believe a refund was processed incorrectly or have a dispute:

1. Contact our support team within 30 days of the booking
2. Provide your booking details and reason for dispute
3. Our team will review the case and respond within 48 hours
4. We may request additional information to resolve the dispute

7. Service Fees

The Fair Way Social charges a service fee on each booking. In the event of a refund:

• Client-initiated cancellation: Service fee is non-refundable
• Golfer-initiated cancellation: Full refund including service fee
• Weather-related cancellation: Full refund including service fee

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of documented emergencies (medical, family emergency, etc.), please contact our support team. We may make exceptions to our standard policy on a case-by-case basis.

9. Contact Us

For questions about refunds or cancellations: